SMART® City Permits & Licenses.

From Application to Approval. Every Step, Connected.

Simplify permitting and licensing with one connected solution built for U.S. cities, counties, and municipalities. SMART® City Permits & Licenses brings online applications, plan reviews, fee management, inspections, approvals, and renewals into one streamlined system.

Powered by SMART® CRM, it helps residents and businesses navigate local requirements while giving city teams the tools to manage workflows, monitor progress, and deliver more efficient services.

See the full lifecycle Request a Demo

Online applications & plan reviewInspections & renewalsKAI® guidance

A permitting team reviewing applications together at their desks — From application to inspectionPlans, reviews, and inspections in one place

Application
Building permit · Residential addition

Approved

PermitBP-2026-0418

ApplicantOnline portal

ReviewBuilding + Zoning

Application and site plan submittedApplicant portal
Review and routing completePermit desk
Inspection passedThu · 10:30 AM
Permit issued, renewal setApplicant notified

TodayLive

Inspection scheduled
BP-2026-0412 · 2:00 PM

Renewal reminder sent
Business license · 30 days

Documents received
Contractor license · 2 files

01 / 05Overview

Permitting and licensing, without the complexity

Make Every Application Easier to Manage

Disconnected systems, paper-based applications, and manual reviews can slow down permitting and licensing. SMART® brings the process together in one digital workspace.

Residents, contractors, and businesses can submit applications, upload documents, track progress, respond to corrections, and manage their permits and licenses online. City staff can review submissions, coordinate approvals, schedule inspections, and manage renewals from one place.

One connected process. Greater visibility. More organized service delivery.

BeforePaper application formsEmail back-and-forthSpreadsheet trackingManual review handoffs

With SMART®One digital workspaceApply and upload onlineTrack status and correctionsReview, approve, and inspectRenew from the same record

Who we serve

Supporting City and County Departments Across the United States

Cities and MunicipalitiesManage building permits, residential and commercial applications, and local service requirements.

CountiesSupport permitting, licensing, and development-related processes.

Building & Planning DepartmentsCoordinate plan reviews, inspections, approvals, and development projects.

Licensing DepartmentsManage business and contractor registrations, documentation, and renewals.

Public Works DepartmentsSupport applicable right-of-way permits and related workflows.

02 / 05How It Works

Complete permit and license management

Manage the Entire Lifecycle in One Place

Follow a single building permit as it moves from application to renewal.

Online Applications & Intake

Guide applicants through the right permit or license type with structured forms, required documents, and guided application steps.

Building permit · Residential additionBP-2026-0418 · 418 Oak Street

Submitted

ApplicantHomeowner

ReviewBuilding and zoning

TypeResidential addition

Two portals. One connected experience

A Better Experience for Applicants and City Teams

permits.yourcity.gov

Citizen Portal

Convenient Access to City Services

Give residents, contractors, and businesses a convenient way to interact with their local permitting department.

Find the right permit or license.
Submit applications and upload documents.
Track application status and respond to correction requests.
View invoices and manage applicable fees.
Schedule and follow inspections.
Manage contractor profiles, licenses, and renewals.
Access help articles and training resources.
Use KAI® to find answers about local permitting requirements.

Staff workspace

Staff Portal

Complete Operational Control

Give city employees a centralized workspace to manage daily permitting and licensing activities.

Review applications and supporting documents.
Manage plan reviews and correction requests.
Coordinate approvals and inspections.
Manage fees, invoices, and licensing records.
Assign work through shared queues and staff tasks.
Monitor application progress and deadlines.
Access dashboards, reports, and audit histories.
Configure workflows and service requirements.

03 / 05Capabilities

Configured for your city

Your City’s Rules. Your Workflows. Your Requirements

Every municipality has its own application forms, fees, regulations, and approval processes. SMART® allows authorized city administrators to configure these requirements through a no-code Setup area.

Permit & license typesApplication formsFee schedulesRequired documentsWorkflowsInspection plansNotificationsUser rolesTerminologyPortal branding

The platform’s multi-city architecture gives each municipality its own data, branding, sign-in environment, and knowledge base while using the same underlying solution.

CityOwn dataOwn brandingOwn sign-inOwn knowledge base

CountyOwn dataOwn brandingOwn sign-inOwn knowledge base

MunicipalityOwn dataOwn brandingOwn sign-inOwn knowledge base

Multi-city architecture
One underlying SMART® City Permits & Licenses solution

Visibility beyond applications

Make Better-Informed Operational Decisions

Give supervisors and department stakeholders a clearer view of permitting and licensing activity.

SMART® Reporter

Dashboards and Reports for Permitting Activity

With SMART® Reporter, teams can access dashboards and reports covering application volumes, pending cases, overdue work, permit issuance, staff workloads, and service-level deadlines.

Pending cases128

Overdue9

Issued this month312

GIS property lookup

Property Information, Right Where It Is Needed

GIS-based property lookup shows relevant information such as zoning districts, parcels, and floodplain data, helping staff and applicants understand property-related requirements.

Parcel 14-208-031Zoning district R-1Floodplain layer

Intelligent assistance with KAI®

Help Applicants Find the Right Answers, Faster

Not everyone knows which permit they need or what their city’s regulations require. KAI®, NebuLogic’s virtual assistant, helps residents and businesses navigate those questions using the city’s own published information, including municipal codes, FAQs, and help articles.

Identify relevant permit requirementsUnderstand steps and required documentsFind city-specific rules and informationGet estimated fee informationCheck application status and next steps

Answers include source references so users can review the information behind them. KAI® is designed to use each city’s own knowledge base rather than information from another municipality.

KAI® ● City knowledge base

Do I need a permit to build a deck in my backyard?

Most decks attached to a home or above a set height need a residential building permit. You will need a site plan and construction drawings, and an estimated fee is shown before you apply.

Municipal Code · Residential structuresHelp article · Deck permits

How do I check my application status?

04 / 05Why NebuLogic

Built for the way cities work

Flexible Technology. Connected City Operations

SMART® City Permits & Licenses supports the processes that municipal permitting and licensing departments manage every day.

Configurable workflows and business rulesAutomated email notifications and deadline trackingDocument management, e-signatures, and certificatesInspection planning and schedulingRole-based access and audit historiesCity-specific knowledge and self-service resourcesReporting, dashboards, and operational visibilityGIS-based property information

The solution also supports integration with relevant external systems. Specific integrations are subject to technical validation and project requirements.

05 / 05FAQ

Questions, answered

Frequently Asked Questions

Still curious? KAI can help, or talk with our team.

What is permitting and licensing software?

Permitting and licensing software helps cities and municipalities manage applications, document reviews, fees, approvals, inspections, and license renewals through a centralized digital system.

What does SMART® City Permits & Licenses do?

SMART® City Permits & Licenses helps residents, contractors, businesses, and city employees manage the permitting and licensing process, from online applications to reviews, inspections, approvals, and renewals.

Can residents and businesses apply for permits online?

Yes. Applicants can use the citizen portal to select permit types, complete applications, upload documents, track progress, and respond to correction requests.

Can SMART® manage building permits and business licenses?

Yes. The solution supports building and other permit types, as well as business and contractor licensing workflows, including required documentation and renewals.

How does KAI® help with permitting?

KAI® answers questions using a municipality’s own published information, including municipal codes, FAQs, and help articles. It can guide users through permit requirements, application steps, and estimated fees. Answers include source references.

Can each city customize its permitting workflows?

Yes. Authorized administrators can configure permit types, forms, fees, documents, workflows, inspection requirements, notifications, and other city-specific settings through the Setup area.

Does SMART® City Permits & Licenses support inspections?

Yes. The solution supports inspection planning, scheduling, inspector assignments, inspection results, and reinspection workflows.

Can city teams track permitting performance?

Yes. SMART® Reporter provides dashboards and reports covering application activity, pending and overdue cases, permit issuance, staff workloads, and service-level deadlines.

Request a demo

Simplify Permitting. Strengthen Service Delivery

Give residents and businesses a more accessible way to apply, and equip city teams with the tools to manage every stage of the process.

With SMART® City Permits & Licenses, bring applications, reviews, inspections, approvals, and renewals together through one connected solution.

Request a Demo Talk to Our Team

NebuLogic Technologies · Plano, Texas(972) 335-0699 Contact@NebuLogic.comServing cities, counties, municipalities, state agencies, federal organizations, and public health programs across the United States.