The SMART® City 311 platform enables municipalities to streamline service requests, improve responsiveness, and deliver transparent, data-driven governance - all powered by intelligent workflows and omni-channel access
From basic service hotlines to intelligent digital platforms - how SMART® City 311 modernizes citizen engagement
SMART® City 311 is a modern digital platform that enables residents to report non-emergency service issues and stay informed through timely updates. It serves as a centralized hub connecting citizens with city departments through intuitive digital channels.
Beyond traditional call handling, SMART® City 311 allows residents to submit requests such as potholes, streetlight outages, sanitation concerns, or code enforcement issues via mobile apps and web portals. Requests are automatically captured, routed, and tracked, ensuring faster resolution and consistent service delivery.
SMART® City 311 enhances transparency, strengthens communication, and improves accountability - helping cities deliver a more responsive, efficient, and citizen-focused service experience.
A robust platform that integrates complex technologies into a user-friendly interface, driving operational efficiency and civic engagement
Omni-channel enablement through mobile apps, web portals, SMS, and social media. Real-time GPS geolocation and photo uploads for instant issue reporting.
Automated workflow routing to correct departments. Eliminates administrative burden and ensures real-time status updates for citizens.
Predictive analytics for proactive service planning. AI chatbots handle common queries, improving efficiency by up to 30%.
SMART® City 311 integrates with key enterprise systems to provide a unified view of service requests and operations.
Creating a ripple effect of positive outcomes that extend from individual residents to the highest levels of local government
Real-time updates and automated workflows accelerate the delivery of city services.
Through an intuitive civic engagement app, residents can actively participate in city improvement, fostering a sense of community and accountability.
With automation and integrated CRM tools, city staff spend less time on paperwork and more time addressing real issues.
Citizens can track the status of their reports, promoting government transparency and reliability.
Accessing your city's digital governance tools is easier than ever. Whether you are tech-savvy or prefer traditional methods, SMART® City 311 is designed to be accessible to everyone.
Citizens submit reports via mobile app or web portal with photos and location data
Intelligent CRM automatically routes reports to appropriate departments
City officials track progress with integrated GIS mapping and case management
Real-time notifications keep citizens informed until issue resolution
Visual tracking of all issues on interactive maps
Streamlined workflows and intelligent routing
Keep citizens informed at every step
Data-driven insights for better decision making
A Note on Privacy: Many SMART® City 311 systems allow for anonymous reporting. However, providing your contact information can be helpful if the city crew cannot find the issue and needs to ask you for clarification. Your data is generally used solely for facilitating the service request.
Get answers to common questions about SMART® City 311 systems
Join the movement toward smarter urban living. Explore our solutions to learn how we implement these technologies, or speak with a specialist about modernizing your municipality's services.