Awards, Conferences, and Announcements From NebuLogic
The latest recognition, conference appearances, and company news from NebuLogic Technologies, the team behind SMART® CRM and SMART® solutions for public service.
2025 CUSTOMER Experience Innovation AwardPresented by TMC’s CUSTOMER magazine to SMART® AI BOTsRead about it Recognition
Industry recognition for SMART® CRM, SMART® AI BOTs, the SMART® Integration Framework, and the statewide helplines NebuLogic builds with its partners.
2025CUSTOMER Experience Innovation AwardTMC CUSTOMER magazineSMART® AI BOTs
2023CRM Excellence AwardTMC CUSTOMER magazineSMART® AI BOTs
2020Customer Experience Innovation AwardTMC CUSTOMER magazineSMART® CRM
2019CRM Excellence AwardTMC CUSTOMER magazineSMART® Integration Framework
2019Customer Experience Innovation AwardTMC CUSTOMER magazineNebuLogic, as reported by CustomerZone360
2019Heartstrings People’s Choice Award13th Annual Markie AwardsOpioid and Substance Abuse Hotline, with HRiANewsroom
At ENGAGE311 2026, NebuLogic demonstrated SMART® City 311 handling service requests from several intake channels and tracking each case from start to finish, along with the SMART® CRM configuration engine, web, mobile, and contact center channels, and dashboards for data-driven decisions.
NebuLogic announced a partnership with Common AI and demonstrated how SMART® CRM supports automated service coordination and citizen engagement across municipal departments, spanning unified CRM, permits and licensing, 311 automation, intelligent search, and proactive city service chatbots.
TMC’s CUSTOMER magazine named NebuLogic’s SMART® AI BOTs a 2025 CUSTOMER Experience Innovation Award recipient, citing AI integration, omnichannel engagement, and data-driven personalization.
NebuLogic gave live demonstrations of SMART® City 311, including real-time service request tracking and case management, and shared how automation is changing citizen services.
At Booth 511, NebuLogic presented its ISO 9001:2015 certified offerings, including the SMART® City 311 service automation platform, CRM and mobile applications, and process automation tools.
NebuLogic moved a client database from a single-server PostgreSQL setup to a flexible server PostgreSQL deployment with no downtime, service interruption, or data loss, using replication, real-time data validation, continuous monitoring, and a disaster recovery plan.
As a first-time sponsor of the Association of Government Contact Center Professionals conference, NebuLogic gave live demonstrations of its contact center solutions for public sector organizations.
As an Elite Sponsor, NebuLogic showcased SMART® City 311. CEO Nivas Nallanthi and Eric Harris, Manager of the 311 Call Center for the City of Fort Wayne, presented the solution together.
NebuLogic showcased SMART® City 311 as one system for handling service requests from intake to resolution, with CEO Nivas Nallanthi and the City of Fort Wayne’s Eric Harris leading the discussion.
TMC’s CUSTOMER magazine named NebuLogic’s SMART® AI BOTs a 2023 CRM Excellence Award recipient for helping clients improve customer experience beyond what standard CRM applications offer.
TMC’s CUSTOMER magazine recognized SMART® CRM for using omnichannel and AI capabilities to improve customer service across every channel.
TMC’s CUSTOMER magazine named the SMART® Integration Framework a 2019 CRM Excellence Award recipient for improving how NebuLogic’s clients serve their customers.
NebuLogic exhibited its SMART® DMV solution at the Canadian Council of Motor Transport Administrators Annual Meeting, a major gathering for motor transport administration and regulation.
NebuLogic and Health Resources in Action (HRiA) won for the Opioid and Substance Abuse Hotline solution that gives residents of Massachusetts and Illinois 24/7 access to prevention, treatment, and recovery services.
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For interviews, product information, or details about a release, contact NebuLogic Technologies in Plano, Texas.
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