A HIPAA-compliant SaaS platform for government and public health agencies to operate problem gambling helplines and responsible gaming programs—secure call handling, case management, referrals to counseling and treatment, analytics, and reporting.
For substance use programs, see SMART® Health Helpline: For Substance Use Disorder.
NebuLogic’s SMART® Health Helpline helps agencies connect individuals and families affected by gambling harm with confidential support, counseling referrals, treatment resources, and self-help tools—on the channels they already use.
Problem gambling affects individuals, families, and communities. Timely, confidential access to trained specialists and treatment pathways can reduce harm and support long-term recovery. SMART® Health Helpline by NebuLogic delivers a fully managed, HIPAA-compliant platform so your agency can run a modern helpline—not just phones in a queue, but a connected program with case history, referrals, and outcomes.
The same COTS CRM foundation trusted for statewide substance use helplines now supports problem gambling workflows: omnichannel intake (phone, chat, SMS, web), intelligent routing to counselors, integration with provider networks, and dashboards for leadership and funders.
SMART® Health Helpline streamlines referrals, tracks follow-up, and produces audit-ready reporting—while meeting the privacy expectations callers deserve.
HIPAA-compliant tools that connect callers, counselors, and providers across every channel you operate
Understand contact volume, peak times, referral outcomes, and geographic patterns. Use insights to staff appropriately and demonstrate program impact to stakeholders and funders.
HIPAA-compliant cloud architecture built for sensitive behavioral health data. Supports high-volume contact centers, after-hours coverage, and compliance reporting.
Real-time dashboards for service levels, wait times, referral completion, and program KPIs—supporting accountability across your helpline operation.
Phone, chat, SMS, and web portals in one platform—so help-seekers can reach your program the way they are most comfortable, including discreet digital options.
Measurable impact for callers, counselors, and sponsoring agencies
24/7-ready operations and clear workflows help callers reach a specialist quickly and get warm handoffs to counseling or treatment when appropriate.
A fully managed SaaS model-including hosting, maintenance, and security-removes the need for heavy in-house IT investment while supporting large-scale public health support system programs.
Monitor trends, measure referral success, and plan outreach and prevention campaigns with evidence—not spreadsheets alone.
Intelligent workflows and an intuitive CRM reduce after-call work, standardize documentation, and let specialists focus on high-impact conversations.
Helpline programs that combine substance use, problem gambling, and multi-channel support on SMART® Health Helpline
SMART® Health Helpline is software for agencies. It does not provide clinical advice or emergency services.
Schedule a demo to see workflows for intake, referral, and reporting—or contact us for a tailored discussion for your state or agency.
