Blog

CRM

5 ways AI is transforming citizen service delivery

Discover how AI-powered CRM and chatbots are helping government agencies respond faster and serve citizens more effectively.

March 15, 2025 Read more

Smart Cities

Why 311 systems are the backbone of modern cities

Non-emergency 311 platforms centralize citizen requests and help cities prioritize and track service delivery at scale.

March 8, 2025 Read more

Health

Building a 24/7 substance use helpline: lessons learned

How state health departments use integrated CRM and case management to run crisis helplines that save lives.

February 28, 2025 Read more

Digital Transformation

HIPAA and FedRAMP: what public sector CRM buyers need to know

A practical guide to compliance requirements when selecting CRM for healthcare and government use cases.

February 20, 2025 Read more

Product

SMART® CRM Cloud: new automation features for 2025

Workflow automation, AI suggestions, and deeper integrations that help teams do more with less manual work.

February 12, 2025 Read more

Utilities

Streamlining permits and licenses with citizen self-service

How utilities and local governments are reducing wait times and improving transparency with online permit portals.

February 5, 2025 Read more