01
SMART® City 311
Service requests, routing, case management, resident communication, and constituent engagement.
ExploreAward-Winning COTS CRM SaaS Solutions
One Platform. Connected Services. Smarter Automation.
NebuLogic enables cities, counties, municipalities, state agencies, federal organizations, and the public health sector to modernize service delivery with ready-to-deploy solutions.
Definition to ongoing support
Powered by SMART® CRM, we take care of the entire process - from solution definition and product development to configuration, deployment, hosting, and ongoing support. We help organizations deliver services faster, securely, and at scale through one experienced team.
- 500+
- Successful deployments
- 20M+
- Residents served
- 15+
- Years of public sector experience
- 100%
- Customer satisfaction, on budget, on time
01 · SMART® Solutions
Purpose-Built SMART® Solutions
Five ready-to-deploy CRM SaaS solutions built on one SMART® CRM.
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SMART® City Permits & Licenses
Permits, licensing, inspections, renewals, and AI Plan Review through one digital workflow.
Explore
03
SMART® CHSTS & EHDI
Child Health Screening & Tracking System and Early Hearing Detection & Intervention with referrals, follow-up, and reporting.
Explore
04
SMART® Health Helpline
Helpline intake, referrals, outreach, follow-up, and case management.
Substance Use Disorder Problem Gambling
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SMART® City Field Services
Scheduling, inspections, mobile crews, field jobs, and asset management.
Explore02 · Trusted nationwide
Trusted by OrganizationsDelivering Essential Services
Cities, counties, state programs, and public health agencies rely on SMART® solutions to serve residents every day.
Trusted by Organizations Delivering Essential Public Services
- Proven Commercial Off-the-Shelf (COTS) CRM SaaS solutions.
- Trusted implementations across local, statewide, and public health programs.
- Long-term delivery experience across the United States.
- Future-Ready Solutions.
Trusted by Organizations Delivering Essential Public Services
03 · SMART® CRM
One SMART® CRM.Every Service Connected
SMART® CRM is NebuLogic's configurable Commercial Off-the-Shelf (COTS) SaaS CRM platform that connects requests, cases, departments, reporting, and enterprise systems through one operational environment.
Automate requests, approvals, routing, escalations, notifications, and SLAs across departments.
Manage permits, inspections, complaints, referrals, field jobs, and constituent requests from intake to resolution.
Connect GIS, ERP, payment gateways, APIs, identity providers, and document management systems without disrupting existing operations.
Monitor service performance, workloads, response times, and operational metrics through real-time dashboards and reporting.
Everything Works Together
04 · Implementation lifecycle
Everything You Need.From Planning to Post-Production Support
Every SMART® CRM implementation follows a structured delivery lifecycle designed to reduce risk, accelerate deployment, and support long-term operational success.
Stage 01 · Plan
05 · Why NebuLogic
Why OrganizationsChoose NebuLogic
Public sector experience, proven software, and accessible design come together so residents get reliable service from day one.
Client programsHQ · Plano, Texas
01Deep Public Sector Expertise
We have spent 15+ years inside the day-to-day work of cities, counties, and state programs. We start with answers, not a learning curve.
LiveFort Wayne, Maine CDC, and statewide helplines
Ready to Deploy. Configured to Fit
Proven COTS solutions are configured to your services, approvals, and reporting, so you go live sooner without the risk of custom code.
COTSConfigured to fit, not rebuilt
Built to Scale
Start with one department and grow to citywide services or a statewide program on the same platform, without starting over.
StatewideHelplines in Illinois, Massachusetts, Vermont, and Oregon
Accessible to Every Resident
Mobile-ready portals, language access, and accessibility built to WCAG 2.1 AA and Section 508 help every resident reach the services they need.
WCAG2.1 AA and Section 508
User adoption rate is 100%.Project Manager, a large public sector health care clientRead client stories
06 · Customer success
Proven Results Acrossthe United States
Organizations across the United States rely on NebuLogic to modernize operations, improve service delivery, and support long-term digital transformation initiatives.
Customer Success StoriesSolutionAt a glance
The SMART® City 311 Solution for the City of Fort Wayne, INSMART® City 311200+Representatives20+Integrations5,000,000+Transactions / year capacity
CRM Solution for County of Kauai Water DepartmentSMART® City Field Services152,000+Citizens50+Representatives20+Roles & hierarchy
Illinois Helpline for Opioids and Other SubstancesSMART® Health Helpline200+Representatives50+Roles & hierarchy20+Integrations
The Massachusetts Substance Use HelplineSMART® Health Helpline200+Representatives50+Roles & hierarchy20+Integrations
SMART® CHSTS for the State of Maine CDCSMART® CHSTS & EHDI200+Representatives20+Roles & hierarchy8+Integrations
07 · Recognition
Recognized for SuccessfulImplementations
- Award-winning SMART® City 311 implementation.
- Statewide public health program implementations.
- Trusted CRM SaaS solutions supporting local and statewide service operations.
08 · Security & compliance
Built for Security.Compliance. Reliability
Security, accessibility, and compliance are built into every SMART® CRM deployment to support enterprise, public sector, and public health requirements across the United States.
Security
Role-based access, encryption, secure authentication, audit trails, and continuous monitoring.
Managed Hosting
Secure hosting, monitoring, backups, maintenance, updates, and high platform availability.
Post-Production Support
Technical support, product enhancements, monitoring, and long-term platform management.
Compliance
HIPAA, ISO 27001, ISO 9001:2015, SOC 2 Type II, NIST, FISMA, FedRAMP Ready, ADA Compliance, Section 508, and WCAG 2.1 AA.
09 · FAQ
Frequently Asked Questions
Ask KAIYour virtual assistant for services, support, and information.
01What is SMART® CRM?
A configurable Commercial Off-the-Shelf (COTS) SaaS CRM platform that automates service requests, permitting, inspections, case management, and public health programs.
02Who is SMART® CRM designed for?
Cities, counties, municipalities, state agencies, federal organizations, and public health programs across the United States.
03What services can NebuLogic automate?
311, permits, licensing, inspections, utilities, field services, health helplines, referrals, and case management.
04Can SMART® CRM integrate with existing systems?
Yes. SMART® CRM integrates with GIS, ERP, payment gateways, document management systems, APIs, and identity providers.
05Does NebuLogic provide implementation and hosting?
Yes. NebuLogic provides implementation, configuration, enterprise integrations, Managed Hosting, User Training, Go Live, and Post-Production Support.
06What happens after Go Live?
NebuLogic provides monitoring, maintenance, technical support, platform updates, and continuous enhancements after deployment.
10 · Request a demo
Ready to ModernizeService Delivery?
Transform service delivery with SMART® CRM, built to simplify operations, connect enterprise systems, and deliver better constituent experiences across the United States.