Meet SMART® CRM The AI Platform Built for Government Agencies

311 citizen services, health helplines, permits, field services, and case management — unified in one AI-powered platform. Purpose-built for state and local government. Go live in weeks. Guaranteed.

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311 citizen service software for government agencies

SMART® City 311

Citizen service requests & issue tracking
government business licensing software for permits and approvals

Business Licenses

Fast, digital licensing & approvals
permit management and inspection software for government compliance

Permits & Inspections

Automated compliance workflows
field service management software for government workforce operations

Field Services

Real-time workforce management
child health screening and early detection software for public health programs

SMART® CHSTS & EHDI

Child health screening & early detection platform
substance use disorder helpline software for government agencies

SMART® Health Helpline

24/7 support for substance use disorder
problem gambling helpline software for public health support services

SMART® Problem Gambling

Confidential recovery & support system
child development monitoring software for government health programs

SMART® CDMIS

Collaborative Data Management Information System

Welcome to the SMART® CRM Platform.

Government agencies today require modern tools to meet rising citizen expectations.
NebuLogic’s government CRM platform and digital transformation solutions empower agencies to:

Improve response times and service delivery
Increase transparency and accountability
Reduce operational costs
Enhance citizen satisfaction

Our platform is designed to replace legacy systems with a unified, cloud-based ecosystem
that supports smarter governance.

What Agency Leaders Say About SMART® CRM

"NebuLogic is our go to partner for implementing CRM solutions."
PM
Project Manager IBM Global Services
"Just love the ability to configure the system that is easy to use and make sense, also reduces the amount of training time for new hires dramatically."
DM
Division Manager 311 Citizen service center
"Great Job overall. great partnership and effective problem solving if issues or changes arise, User adoption rate is 100%."
PM
Project Manager A Large public sector health care client
"NebuLogic's commitment to meeting our needs and user adoption strategies have been exceptional throughout the entire implementation."
PD
Program Director City of Fort Wayne, Indiana
"Their ability to understand our unique program requirements and configure the system accordingly is unlike any vendor we've worked with in 15 years."
ID
IT Director State Health Department
"We needed a partner who understood both government compliance requirements and modern citizen experience. NebuLogic delivered both without compromise."
CI
Chief Information Officer County Government Agency
Enterprise-grade · Government-ready

The SMART® CRM Platform.

A deeply unified platform bringing together citizen data, AI automation, department workflows, and compliance governance - in one always-on system.

  • Citizen Data LayerTrusted, unified, and secure citizen data.
  • AI + Workflow Layer (SMART® AI)Intelligent automation that powers every workflow.
  • Experience Layer (Portal, Dashboard, App)Modern experiences for citizens and government teams.
  • Governance & Compliance LayerBuilt-in security, compliance, and auditability.
See all products →
Citizen Portal Self-service for citizens
Staff Dashboard Unified view for government staff
Field Mobile App Work anywhere, on any device
Leadership Analytics Data-driven insights for better decisions
↑ Experience Layer

SMART® AI Assistant · Case Engine · Auto-classification · Intelligent routing

SLA enforcement · 24/7 resolution · Predictive alerts

↑ AI + Workflow Layer
Citizen Data Unified citizen profiles
Case Records Centralized case management
Integrations Seamless system connectivity
Audit Logs Complete activity and audit trail
↑ Data Layer
FedRAMP Authorized
Azure US Gov Cloud
HIPAA Compliant
FISMA Aligned
NIST 800-53
↑ Governance & Compliance Layer
Trusted Foundation
OpenAI ANTHROPIC Gemini LLaMA Meta Open Source
The Platform

One AI-Enabled SAMRT® CRM. Every Citizen Touchpoint.

Intelligent Case Management

Every citizen interaction - web, mobile, phone, kiosk - captured, routed, and tracked in one unified system. AI auto-prioritizes. SLA alerts fire before deadlines are missed.

  • Never miss a committed resolution time - AI monitors every SLA automatically
  • Right complaint reaches the right officer, every time - no manual routing
  • Citizens reach you however they want - your team sees everything in one place
  • Complete audit trail for every interaction - compliance reporting in one click
Explore Case Management →
Active Cases - Public Works 34 Open
🚧
Pothole - Main St & 5th Ave
#24-7821 · High · SLA: 31 hrs remaining
In Progress
💧
Water Main Leak - Oak Avenue
#24-7820 · Critical · Utilities Dept
Escalated
🏗
Permit Application - 340 Park Blvd
#24-7819 · Normal · Planning Dept
Open
✦ SMART® AI - Auto-routing active
3 new cases routed automatically. Pothole #24-7821 flagged High Priority (school zone + pattern match). Field crew notified via mobile app.

AI-Enabled Automation & Workflows

SMART® AI handles the routine so your team handles the important. Automatic case classification, intelligent routing, predictive SLA alerts, and 24/7 citizen self-service.

  • AI resolves citizen queries 24/7 - no human needed for routine requests
  • Auto-classify and route cases with high accuracy
  • Predictive SLA alerts before deadlines are missed
  • Natural language citizen portal interactions
Explore AI Capabilities →
Hello! I can help you report an issue, check your case status, or connect you with the right department. What do you need?
I reported a broken streetlight 3 days ago. Case #24-5512.
✓ Found it. Case #24-5512 is assigned to Public Works and scheduled for repair this Thursday, 9am–1pm. You'll receive an SMS confirmation.
AI resolved 847 queries today without human handoff

Government Field Service Management

GPS dispatch, skills-based crew assignment, and offline-capable iOS/Android mobile apps. Real-time work order tracking and SLA management with configurable alerts.

  • GPS-based dispatch and route optimization
  • Skills-based crew assignment automation
  • Offline-capable iOS & Android field apps
  • Real-time work order and SLA tracking
Explore Field Services →
8/10
Crew Active
21/34
Jobs Done
3
SLA At Risk
📍 Live GPS Map - 8 crews active across the city
Auto-dispatch: Crew #4 re-routed to SLA-critical job

Service Analytics & Reporting

Real-time dashboards and predictive insights for agency leaders. Track SLA compliance, resolution times, citizen satisfaction, and departmental performance - all in one place.

  • Real-time SLA compliance dashboards
  • Citizen satisfaction scoring and trending
  • Predictive workload and resource planning
  • One-click compliance and audit reports
Explore Analytics →
98.4%
SLA Compliance
4.8★
Satisfaction
-23%
Avg Resolution
Cases Resolved - Last 30 Days

Citizen Self-Service Portal

Give citizens 24/7 access to report issues, track cases, pay bills, apply for permits - across web, mobile, SMS, and phone. Multi-channel, branded, and fully integrated.

  • Web, mobile, SMS, phone - all channels unified
  • Real-time case status tracking for citizens
  • Online payments, permit applications, and renewals
  • AI chat assistant available 24/7
Explore Citizen Portal →
citizen.cityoffortwayne.gov
🏛 Citizen Services Portal
🔍 Search services or report an issue...
🚨 Report Issue
📋 Track Case
💳 Pay a Bill
📄 Apply Permit
Solutions

SMART® CRM Solutions Built for How Agencies Actually Work.

View All Solutions
SMART City 311 citizen service software
Citywide

SMART® City 311 Citizen Service

AI-powered non-emergency reporting across mobile, web, phone, SMS, and social media. Automatic routing, real-time SLA tracking, and citizen status updates.

2M+ citizens served · Fort Wayne, IN

Explore 311 Solution
Permit management and business licensing software
Citywide

Permit Management & Business Licensing

End-to-end digital permit lifecycle from online application to certificate issuance. Parcel-based workspace for permits, inspections, and license renewals.

Built for city & county governments

Explore Permits & Licensing
Government field service management software
Citywide

Government Field Service Management

GPS dispatch, skills-based crew assignment, and offline-capable iOS/Android mobile apps for field teams. Real-time work order tracking.

iOS & Android · Works offline · Auto-sync

Explore Field Services
HIPAA-compliant health helpline software
Statewide

HIPAA-Compliant Health Helpline

24/7 omnichannel helpline platform for substance use disorder and problem gambling - secure intake, counselor routing, and statewide reporting.

6M+ citizens served · MA, IL, VT, OR

Explore Health Helpline
Child health screening and EHDI software
Statewide

Child Health Screening & EHDI (CHSTS)

HIPAA-aligned statewide screening management for newborn and early childhood programs. End-to-end EHDI tracking for hearing loss identification.

Deployed: State of Maine CDC

Explore CHSTS & EHDI
SMART CDMIS child development monitoring platform
Multi-State

SMART® CDMIS - Child Development

Collaborative Data Management for child health programs. Intake, developmental screening, referrals, and population analytics in one governed platform.

Multi-state deployment · Population analytics

Explore CDMIS
Proven Results

Real Government Agencies. Real Results.

Case study · Indiana

City of Fort Wayne: SMART® City 311

“NebuLogic’s implementation partnership, commitment to meeting our needs, and user adoption strategies have been exceptional. SMART® 311 transformed how we serve our citizens.”

Program Director, City of Fort Wayne, Indiana

Read full case study

2M+

Citizens served through the platform

200+

Service representatives on the platform

20+

System integrations connected

100%

User adoption rate at launch

#1

Game Changer Award 2024 recipient

0

Security breaches since deployment

View All Case Studies
Trusted by

Our Clients

Trusted by leading government agencies and organizations across North America.

View all clients
City of Fort Wayne, Indiana
County of Kauai
Massachusetts Substance Use Helpline
Illinois helpline program
State of Vermont
Oregon Hopeline
Maine CDC
IBM Global Services
City of Houston, Texas
City of Fort Worth, Texas
We believe

Government agencies deserve technology as good as private enterprise gets.

For 15 years we've built exclusively for state and local government. Not because it was the easy path - because it matters. Citizens deserve better service. Agencies deserve a partner who truly understands them.

Citizen-First

Every feature exists to improve citizen outcomes - not just agency operations.

Compliance-Built

FedRAMP, HIPAA, FISMA - architected in from day one, not bolted on after the fact.

On-Time. Always.

200+ deployments. Zero missed contracted go-live dates. We put that guarantee in writing.

Platform Comparison

SMART® CRM vs. Generic CRM for Government

Commercial CRM platforms weren't built for government. Agencies that force-fit Salesforce or Microsoft Dynamics end up spending millions on customization - and still miss compliance requirements.

Capability ✦ SMART® CRM Cloud Generic CRM Legacy On-Premise
FedRAMP Authorization Built-in, Authorized Requires extra compliance work Not applicable
HIPAA Compliance Native HIPAA workflows BAA available, config required Typically non-compliant
Government Workflows Pre-built (311, permits, etc.) Heavy customization needed Rigid, inflexible
Implementation Timeline 8–12 weeks typical 12–24+ months 18–36 months
Citizen Self-Service Portal Included, multi-channel Add-on, extra licensing Rarely available
Field Mobile App iOS & Android, offline Available, govt gaps Not available
U.S. Data Residency Azure US Gov Cloud only Gov Cloud (premium) On-premise

🔐 Security that government procurement demands - built in, not bolted on

FedRAMP HIPAA FISMA NIST 800-53 StateRAMP Section 508
Industries We Serve

Serving Government at Every Level

From statewide programs to municipal front lines, we support state and local agencies, public health, human services, and smart city initiatives with secure, scalable platforms.

State & Local Government

Unified CRM and citizen services for agencies, counties, and municipalities—permits, 311, licensing, and operations on one trusted stack.

HIPAA CJIS State Compliance
Public Health Departments

Helplines, screening, and program reporting with HIPAA-aligned workflows for outreach, surveillance, and community health.

HIPAA PHAB Interoperability
Human Services Agencies

Case management, referrals, and eligibility journeys that connect families to services while meeting audit and privacy requirements.

HIPAA FedRAMP-ready Audit trails
Smart Cities & Municipalities

Digital front doors for residents—non-emergency requests, field services, and data-driven operations for modern cities.

311 GIS Open data
Announcements & events

Latest news & insights.

Discover how we are partnering with clients, communities, and ecosystems to build what comes next.

View all
smart cities connect conference government technology event 2025
Press Release

NebuLogic at Smart Cities Connect Conference & Expo - Fall 2025.

November 19, 2025 Read more
customer experience innovation award for government CRM software
Press Release

NebuLogic Honored with 2025 CUSTOMER Experience Innovation Award

October 28, 2025 Read more
engage 311 conference for citizen service technology
Press Release

Reflecting on ENGAGE 311: A Premier Gathering for 311 & Customer Service Leaders

May 9, 2025 Read more
smart cities connect conference government innovation event
Press Release

NebuLogic at the Spring Smart Cities Connect Conference

April 17, 2025 Read more
government cloud migration digital transformation project
Press Release

NebuLogic Leads Seamless Cloud Migration for U.S. Government

February 17, 2025 Read more
AGCCP conference government public safety and community programs
Press Release

Nebulogic at the 22nd Annual AGCCP Conference

October 5, 2024 Read more
Awards & Accolades

Recognized excellence in innovation.

Our commitment to delivering exceptional solutions has earned us recognition from industry leaders and organizations worldwide.

customer experience innovation award for government CRM software 2025
2025

Customer Experience Innovation Award

For Our 311 Solution

supernova next generation CX award for government CRM platform 2024
2024

Next Generation CX

For Our 311 Solution

game changer award for 311 citizen service platform 2024
2024

The "Game Changer" Award

For Our 311 Solution

CRM excellence award for customer engagement platform 2024
2024

CRM Excellence Award

For Our Customer Engagement Platform

customer experience innovation award for smart city solutions 2023
2023

Customer Experience Innovation Award

For Our Smart City Solutions

The Heartstrings People's Choice Award 2023
2023

The Heartstrings People's Choice Award

For Our Health Helpline Solution

Trust & Compliance

Enterprise-Grade Security & Compliance

Our platforms meet the most stringent government security and compliance requirements.

FedRAMP Authorized
FISMA Compliant
NIST 800-53
Section 508
StateRAMP
ISO 9001
100% Compliant Deployments
Zero Security Breaches
15+ Years in Government IT

Ready to modernize your government services?

Join the growing number of government agencies modernizing their operations with SMART® CRM Cloud.

Schedule a Live Demo Talk to an Expert
FAQ

Frequently Asked Questions

Quick answers on government CRM, 311 systems, FedRAMP compliance, and how NebuLogic supports your agency's digital transformation.

Ask Us Directly
Government CRM (Citizen Relationship Management) software helps public agencies manage all citizen interactions, service requests, case workflows, and inter-department communications in one centralized, secure platform. Unlike commercial CRM, government CRM is purpose-built for public sector compliance frameworks including FedRAMP, HIPAA, FISMA, and Section 508 - and includes pre-configured workflows for 311, permits, licensing, and public health programs.
Yes. SMART® CRM Cloud is hosted on FedRAMP Authorized Microsoft Azure Government Cloud infrastructure, with all data stored and processed within the United States. NebuLogic also maintains FISMA compliance, NIST 800-53 alignment, StateRAMP authorization, and ISO 9001:2015 certification.
A government 311 system is a non-emergency citizen services platform that allows residents to report issues (potholes, broken streetlights, etc.) and request municipal services via phone, web, mobile app, SMS, or social media. SMART® City 311 uses AI to automatically classify and route each request to the right department, tracks SLA compliance in real time, and sends citizens proactive status updates throughout the resolution process.
SMART® CRM Cloud is built on a proprietary low-code engine that configures in weeks - not months. Most implementations are completed within 8–12 weeks from kickoff to go-live. NebuLogic maintains a 100% on-time, on-budget delivery record across all 200+ government deployments.
Yes. NebuLogic's SMART® Health Helpline and SMART® CHSTS & EHDI platforms are fully HIPAA-compliant with end-to-end data encryption, role-based access controls, and comprehensive audit trails. These platforms are actively deployed across Massachusetts, Illinois, Oregon, Vermont, and Maine CDC, serving 6M+ citizens annually.
Yes. SMART® CRM Cloud connects with existing government systems through secure REST APIs and pre-built connectors. The City of Fort Wayne alone runs 20+ system integrations through their SMART® 311 deployment, including GIS, payment processors, and ERP systems.
Yes. SMART® City Field Services includes native iOS and Android apps for field crews with GPS navigation, offline mode with auto-sync, work order management, messaging, and real-time crew tracking. The apps work in areas without cellular coverage and sync automatically when connectivity is restored.
NebuLogic serves state and local government agencies across the United States including the States of Massachusetts, Illinois, Oregon, Vermont, and Maine CDC for public health programs; and City of Fort Wayne (Indiana), City of Houston (Texas), City of Fort Worth (Texas), and County of Kauai for municipal services. NebuLogic also partners with IBM Global Services on government IT engagements.