Advanced CRM Platform for Government & Enterprises

SMART® CRM – Advanced CRM Platform for Government & Enterprises

Elevate your operations with an enterprise-class, AI-powered CRM platform designed for government agencies, healthcare organizations, and enterprise environments.

  • AI-powered automation & intelligent workflows
  • HIPAA-aligned and security-first architecture
  • FedRAMP-aligned cloud environment
  • Hosted on Microsoft Azure for enterprise-grade reliability and protection
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Platform Overview

What is SMART® CRM Cloud?

The Intelligent Platform Powering Smarter Government Services

SMART CRM Cloud Platform

SMART® CRM by NebuLogic Technologies is a next-generation, AI-powered, cloud-based Citizen Relationship Management platform built for governments and public agencies that want to modernize service delivery, improve transparency, and operate with speed and precision.

It connects citizens, field teams, departments, and leadership on one unified platform - transforming how service requests are received, managed, and resolved.

SMART® CRM Cloud serves as the foundation for all of NebuLogic's SMART® Service Automation, Sales Automation, and Marketing Automation solutions. It delivers top-tier security, a modern user experience, intuitive adaptability, and responsive design, making it truly SMART®.

Foundation

Building Blocks of SMART® CRM Cloud

SMART® CRM Cloud is a next-generation, cloud-native CRM platform engineered to power modern digital service delivery. At its core is SMART® ICE (Intelligent Configuration Engine) - NebuLogic's award-winning low-code/no-code framework that allows complex government workflows, integrations, and automations to be configured rapidly without traditional development cycles.

Designed on a secure, service-oriented architecture, SMART® ICE orchestrates seamless data exchange across systems, departments, and digital channels - ensuring performance, reliability, and enterprise-grade security at every layer.

SMART® CRM Cloud – Building Blocks and Foundation
Core Features

SMART® Features of the CRM Software

Cutting-edge AI with practical tools for public sector and enterprise demands, ensuring seamless performance across devices.

SMART® AI BOTs

SMART® AI BOTs

  • AI-powered search and knowledge suggestions
  • Smart case guidance for service agents
  • Workflow optimization and business process automation
  • Context-aware assistance and training support
SMART® Academy

SMART® Academy

  • Personalized learning paths
  • Interactive simulations and guided tutoring
  • Automated assessments and feedback
  • Continuous access to updated training content
SMART® AI Chatbot

SMART® AI Chatbot

  • Human-like, AI-driven conversations
  • Instant answers to common questions
  • Guided service request submissions
  • Seamless escalation to live agents when needed
SMART® Knowledge Base & FAQs

SMART® Knowledge Base & FAQs

  • Centralized content management
  • Smart content creation and curation
  • AI-powered article recommendations
  • Self-service support for users and staff
SMART® Communication Manager

SMART® Communication Manager

  • Multi-channel messaging (email, SMS, notifications)
  • Automated alerts and updates
  • Internal collaboration and case communication
  • Consistent, timely stakeholder engagement
SMART® Reports & Analytics

SMART® Reports & Analytics

  • Pre-built dashboards and interactive reports
  • Performance tracking and SLA monitoring
  • Service trend analysis and forecasting
  • Data-driven decision support for leadership
Core Capabilities

Core Capabilities

End-to-end capabilities that power intelligent service delivery and citizen engagement.

Intelligent Service Request Management

  • Multi-channel intake (web, mobile, call center, email, kiosk)
  • Auto-prioritization and case classification
  • SLA tracking and escalation alerts
  • Duplicate request detection

GIS & Location Intelligence

  • Map-based case visualization
  • Location-driven routing and dispatch
  • Asset and infrastructure mapping
  • Hotspot analysis for planning

Field Operations & Mobility

  • Native iOS & Android apps
  • Offline mode for remote areas
  • Photo, video, and document capture
  • GPS-based check-ins and job updates

Workflow Automation

  • Rule-based task assignments
  • Cross-department workflows
  • Approval chains and notifications
  • Automated follow-ups and reminders

Citizen Engagement

  • Self-service portals
  • Real-time case status tracking
  • SMS, email, and app notifications
  • Feedback and satisfaction surveys

Data, Analytics & Reporting

  • Executive dashboards
  • Performance and SLA metrics
  • Service trend analysis
  • Custom and scheduled reports

Integration-Ready Architecture

  • APIs for third-party systems
  • ERP, GIS, finance, and legacy system integration
  • Single sign-on (SSO) support
  • Open, scalable architecture
Trust & Compliance

Security, Compliance, and Scalability

Enterprise-grade protections meeting U.S. regulatory demands.

HIPAA Compliant CRM

Secure handling of health data with encryption and audit trails.

FedRAMP Ready CRM

Aligned with federal cloud standards for rapid government adoption.

Microsoft Azure Hosting

World-class infrastructure ensures scalability, zero-downtime, and global reliability for U.S. operations.

Multi-tenant design isolates data while auto-scaling supports millions of interactions.

Request a Free Demo to see compliance in action
Why Choose Us

Why Organizations Choose SMART® CRM

Trusted by government agencies and enterprises, SMART® CRM Cloud delivers intelligent service management where traditional CRM platforms fall short.

Purpose-Built for the Public Sector

  • Supports complex government case management and citizen service workflows
  • Enables cross-department collaboration and transparency
  • Tracks SLAs, accountability, and service performance
  • Easily adapts to policy, regulatory, and process changes

Intelligent Automation-Without Heavy Custom Coding

  • Powered by SMART® ICE no-code/low-code configuration engine
  • Automates workflows, approvals, and task routing
  • Reduces long-term maintenance and development dependency
  • Allows rapid updates as operational needs evolve

U.S.-Focused Delivery & Support

  • Deep understanding of U.S. government and enterprise requirements
  • Alignment with national compliance expectations
  • Responsive support and long-term partnership approach

Measurable Operational Impact

  • Improves service response and case resolution times
  • Enhances staff productivity and efficiency
  • Provides real-time dashboards and actionable analytics
  • Strengthens citizen and stakeholder engagement

Scalable, Enterprise-Ready Architecture

  • Handles high volumes of users, cases, and transactions
  • Supports multi-agency and multi-location environments
  • Maintains performance as operations grow

Security-First CRM Platform

  • Role-based access and user-level permissions
  • Data encryption in transit and at rest
  • Full audit trails and activity tracking
  • Hosted on secure, enterprise-grade cloud infrastructure
Talk to Our CRM Experts for a tailored assessment
FAQ

Frequently Asked Questions

Get answers to common questions about SMART® CRM Cloud.

SMART® CRM Cloud is the top government CRM software, offering AI automation, FedRAMP readiness, and Azure security for U.S. agencies.
Yes, it provides full HIPAA compliance with encrypted data handling and audit logs for healthcare and public health use.
Its architecture on Microsoft Azure meets federal standards, simplifying authorization for secure CRM for public sector deployments.
Includes chatbots, predictive analytics, workflow automation, and knowledge bases for enhanced efficiency.
Hosted on Azure, it auto-scales for thousands of users, ideal for enterprise CRM platform needs nationwide.
Yes, SOA and APIs enable seamless connections with ERP, GIS, and health exchanges.

Last updated: February 2026

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