Municipal Utilities Solution

SMART® City Utilities – Modern CRM for Utility Service Excellence

SMART® City Utilities by NebuLogic is a cloud-native CRM platform designed to help municipalities and utility providers modernize customer service, streamline operations, and elevate the overall utility experience for residents. Built on the SMART® ICE framework, it combines citizen self-service, omni-channel engagement, workflow automation, and intelligent analytics into a unified system.

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Platform Overview

City Utilities Solutions for Municipalities

Reliable utility services start with smarter systems, better visibility, and connected operations.

SMART City Utilities - Cloud-Based Billing and Work Order Software

Modern cities rely on dependable water, power, gas, and wastewater services to keep communities running. When these essential systems are managed through disconnected tools or manual processes, municipalities face service delays, billing challenges, and rising operational costs.

SMART® City Utilities by NebuLogic is a cloud-based billing and work order platform built specifically for U.S. local governments. It brings utility operations into one unified system by combining automated billing, GIS-enabled infrastructure visibility, real-time work order management, and digital self-service for residents. Municipal teams gain better control over field operations, faster issue resolution, and clearer insight into system performance, while residents benefit from convenient service access and improved communication.

The result is a more efficient, reliable, and transparent utility service environment that supports regulatory needs, reduces administrative burden, and strengthens trust between cities and the communities they serve.

Core Features

Essential Features of Municipal Utilities Software

NebuLogic equips cities with robust tools that address every facet of utilities operations.

Automated Utility Billing for Municipalities

Handles metered and flat-rate charges, late fees, and multi-service invoicing with error-free accuracy.

GIS-Integrated Utility Mapping

Visualizes infrastructure for outage detection, route optimization, and expansion planning.

Work Order Management for Public Works

Real-time ticketing, field force tracking, and SLA monitoring to resolve issues 40% faster.

Customer Self-Service Portal

Online payments, usage reports, and outage notifications—boosting satisfaction without call center overload.

Asset & Smart Meter Management

Tracks equipment lifecycles, consumption trends, and predictive maintenance alerts.

Scalable Reporting Dashboards

Custom analytics for budgeting, compliance, and performance KPIs across departments.

Platform Benefits

Key Benefits Driving Municipal Efficiency

Forward-thinking cities adopting utility billing software for municipalities report transformative gains.

Cost & Response Gains

30-50% reductions in billing errors, faster response times via mobile work orders, and up to 25% energy savings through GIS-optimized networks. Public works teams escape paperwork, focusing on high-impact repairs; finance departments get transparent revenue forecasting.

Resident Self-Service

The city utilities customer portal means empowered self-management—viewing real-time usage, setting payment plans, or reporting leaks instantly.

Environmental & Resilience

Smart city utilities platforms minimize waste via demand forecasting and leak detection. Contactless features ensure resilience, positioning your city as a model of innovation.

Cloud-Based Scalability

These features form a cloud-based city utilities software fortress, scalable from small towns to sprawling metros.

0% Faster Issue Resolution (Work Orders)
0% Reduction in Billing Errors
0% Energy Savings (GIS-Optimized)
0 Unified Utilities Dashboard
How It Works

How Our SMART® City Utilities Platform Operates Seamlessly

SMART® City Utilities modernizes municipal utility operations through a secure, cloud-based platform that integrates with existing GIS, ERP, and asset systems. It enables automated data management, AI-assisted monitoring, and real-time work order routing, while GIS mapping helps field crews respond faster with full asset visibility.

Built-in dashboards, reporting, and open APIs support data-driven decisions and future expansion, all within an enterprise-grade environment with role-based access, encryption, and audit trails to protect sensitive utility data.

FAQ

Frequently Asked Questions

Get answers to common questions about SMART® City Utilities

It's a cloud platform integrating billing, work orders, GIS mapping, and customer service for efficient municipal water, power, and waste management.
Automates invoicing, reduces errors, supports online payments, and provides usage analytics—cutting costs by 30%+.
GIS enables asset mapping, outage response, and infrastructure planning for smarter resource allocation.
Yes, with real-time tracking, mobile apps, and SLA monitoring for field crews.
Fully cloud-based, integrating with ERP/GIS for seamless expansion.
Features encryption, access controls, and compliance tools for data protection.
GIS, ERP, smart meters, and accounting systems for unified operations.
Phased rollout in weeks, with data migration and training included.
Yes, self-service for payments, reports, and service requests.
Custom quotes based on scale; free demos available.

Ready to Power Your City's Future?

Request a free demo of NebuLogic's city utilities solutions and unlock efficiency today. Contact us at Contact@NebuLogic.com or 972 335 0699 for tailored pricing and implementation.

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