From paper applications and phone-in inspection requests to intelligent digital workflows - how SMART® City modernizes permits, inspections, and code enforcement
SMART® City: Permits, Inspections & Code Enforcement brings the entire regulatory compliance lifecycle into one integrated platform. It replaces paper applications, disconnected spreadsheets, and phone-based inspection requests with a single digital system that works for contractors, citizens, inspectors, and city staff alike.
Beyond traditional over-the-counter permitting, SMART® City allows applicants to submit permit applications, upload construction plans, pay fees, and track status entirely online - from any device, at any time. Applications are automatically validated, routed to the correct plan reviewers, and tracked through every approval stage - eliminating paper handoffs, missed inspections, and status uncertainty for everyone involved.
SMART® City: Permits, Inspections & Code Enforcement improves transparency, reduces processing backlogs, and helps municipalities maintain regulatory compliance - giving contractors, developers, and citizens a faster, more predictable experience from first application to final certificate of occupancy.
SMART® City: Permits, Inspections & Code Enforcement is a municipal platform that manages the full regulatory lifecycle digitally - from building permit applications and construction plan reviews through field inspections, certificate issuance, code violation tracking, and enforcement case resolution. It gives applicants, inspectors, and city departments a single connected system so nothing is missed at any stage.
Contractors and residents apply online, pay fees, and schedule inspections without calling the office. Inspectors receive their daily schedule on a mobile device, conduct inspections in the field, and record results in real time. Code enforcement officers create and manage violation cases from anywhere. And city leadership sees everything in one dashboard - permit volumes, inspection backlogs, violation resolution rates, and revenue - without chasing status updates across departments.
SMART® City: Permits, Inspections & Code Enforcement functions as a centralized platform connecting applicants, plan reviewers, field inspectors, and finance teams in one connected workflow. Contractors or residents create an account, select a permit type, complete a guided application form, upload construction documents, and pay fees online. Submissions are automatically validated and routed through the correct municipal permitting software review chain - whether that is planning, fire, engineering, or zoning - with no manual handoffs between departments.
Once permits are approved, applicants schedule inspections through the same portal. This building inspection management system auto-assigns inspectors based on location, availability, and permit type. Inspectors conduct field visits using a mobile app, record pass or fail results, attach photos, and issue violations - all in real time. Code enforcement officers manage violation cases from intake to closure in the same system, with GIS mapping providing a live view of every active permit, inspection, and enforcement case across the city.
A purpose-built platform that connects applicants, reviewers, inspectors, and enforcement officers in one intelligent regulatory workflow
Guided online forms with document upload, fee calculation, and built-in validation - so applications arrive complete and correct the first time, reducing back-and-forth.
Route plans simultaneously or sequentially to planning, fire, engineering, and zoning reviewers. Each department works in a shared record with full comment and decision history.
Inspectors schedule, conduct, and record inspection results from any mobile device - with photo capture, pass/fail logging, and violation issuance that works online or offline in the field.
Create enforcement cases from complaints or field observations, issue violation notices, track resolution deadlines, and manage appeals - all within the same platform used for permits.
Faster service for contractors and residents, and more efficient operations for your city - from permit intake to final inspection
Automated routing and parallel plan reviews cut permit turnaround times significantly. Applicants spend less time waiting and staff spend less time on manual coordination.
Visualize every active permit, scheduled inspection, and open violation on an interactive map - enabling location-based inspector assignment and area-level trend analysis.
Digital records, full audit trails, and automated escalations keep every permit, inspection, and enforcement case accountable - supporting annual audits and regulatory reporting without extra manual effort.
Real-time dashboards show permit volumes, inspection backlogs, review cycle times, and violation resolution rates - so leadership can allocate resources and plan staffing with real data.
From permit application to final inspection sign-off - in one connected digital workflow. Designed for contractors, residents, inspectors, and city staff.
Contractors or residents complete a guided online application, upload construction documents, and pay permit fees through the self-service portal
Automatic checks ensure submissions are complete before routing begins - reducing resubmissions
Plans route automatically to planning, fire, engineering, and zoning departments - each reviewing in a shared case record with full comment history
All reviewers work in one shared record - no email chains or lost documents
Applicants request inspections online; inspectors receive assignments on mobile, conduct field visits, record pass/fail results, and capture photos in real time
Works online and offline in the field - data syncs automatically when connectivity is restored
Approved permits are issued digitally; violations are logged and tracked through resolution - with automated reminders keeping cases on schedule
Applicants and owners are notified at every key milestone - approval, inspection result, and violation status
Digital permitting and inspection management is no longer a modernization project - it is a baseline expectation from contractors, developers, and residents. As municipalities face growing development activity, tighter staffing, and increasing demand for transparency, SMART® City: Permits, Inspections & Code Enforcement positions cities to process more applications with the same team, conduct more inspections with better data, and manage compliance with full accountability. Whether you are a small municipality handling dozens of permits per month or a large city managing thousands, now is the time to replace manual workflows with a platform built for the regulatory complexity government actually faces.
Common questions about SMART® City: Permits, Inspections & Code Enforcement
See how SMART® City: Permits, Inspections & Code Enforcement can streamline applications, plan reviews, field inspections, and compliance for your municipality. Our team will walk you through a workflow built around your permit types and processes.